Billing
Review your plan and usage, manage payment methods, and access subscription invoices.
Organization Admins can use Settings → Billing to review the current subscription, monitor usage, manage payment methods, and open invoices. Payments and subscription changes are securely handled by Stripe.
Compare plans
- Starter is $999 per month and includes 50 screenings each month.
- Professional is $2,450 per month and includes 200 screenings each month.
- Enterprise uses custom pricing and includes unlimited screenings.
Annual billing is 10 months prepaid, which is about a 17% discount. Current pricing and limits shown in Settings → Billing govern your organization if they differ from older materials.
Understand usage limits
Plans can limit candidate screenings, team members, video minutes, and storage. The candidate allowance shown on your billing page is the source to use for your subscription.
When a limit is reached, InsightHire may warn you or prevent new candidate screenings. ATS integrations require Professional or higher. Enterprise plans have unlimited standard usage limits.
Review your plan and usage
- Open Settings → Billing.
- Review your current plan, renewal date, and subscription status.
- Check candidate, team-member, video, and storage usage.
- If you are approaching a limit, choose an available upgrade or contact InsightHire for an Enterprise plan.
After a payment or usage event, the page may take about 30 seconds to reflect the update.
Add or change a payment method
- Open Settings → Billing.
- Find Payment methods.
- Select Add card and enter the card details in the secure Stripe form.
- Set the card as the default payment method if needed.
- Remove an older card only after confirming another valid payment method is available.
You cannot remove the last payment method from an active subscription.
Manage the subscription
- Open Settings → Billing.
- Select Manage subscription.
- Use the Stripe Customer Portal to update payment details, view Stripe-hosted invoices, or schedule cancellation at the end of the billing period.
- Return to InsightHire when finished.
A plan change made during a billing cycle may create a prorated charge or credit. Review the Stripe invoice before confirming.
View invoices
- Open Settings → Billing.
- Find Invoices.
- Expand an invoice to review its line items.
- Select the PDF link to open the Stripe-hosted document.
Troubleshooting
- Subscription is past due: Add or update the default payment method, then retry payment through the Stripe portal if offered.
- Usage looks out of date: Wait about 30 seconds and refresh.
- An ATS integration is blocked: Confirm that the organization is on Professional or higher and that the plan change has finished processing.
- A charge is higher or lower than expected: Review the invoice for a mid-cycle proration.