Notifications
Choose personal email frequency and manage organization email templates, branding, and delivery.
Notifications
Control which hiring updates reach your inbox and how often they arrive. Organization Admins can separately manage the content, sender, and branding of candidate-facing emails.
Choose your notification frequency
Every signed-in user manages their own preferences.
- Open Settings → Notifications.
- Find the event you want to change.
- Choose Immediate, Daily Digest, Weekly Digest, or Disabled.
- Repeat for each event type.
Available events include candidates received from an ATS, pre-screen invitations, completed pre-screens, completed scoring, status changes, candidate-pool additions, high-score alerts, and overdue recruiter tasks.
- Immediate sends a separate email when the event occurs.
- Daily Digest groups eligible events into an end-of-day email.
- Weekly Digest groups them into a weekly summary.
- Disabled stops email for that event.
High-score alerts default to Immediate. Changing email preferences does not hide activity from InsightHire's dashboard, review queue, or activity feed.
Set overdue-task reminders
Overdue tasks use their own schedule: Off, Daily, Every 12 hours, or Every 6 hours.
- Open Settings → Notifications.
- Find Overdue task reminders.
- Choose a schedule. Daily is the default and is recommended for most users.
Daily reminders are sent around 9 AM in your timezone. Multiple overdue tasks are grouped into one email for each reminder run.
Manage organization email templates
Organization Admins manage reusable content independently from personal notification frequency.
- Open Email templates from the Settings menu.
- Filter by the type of message you want to edit, such as Journey, invitation, assessment, rejection, offer, or custom.
- Open a template and edit its subject and body.
- Insert supported merge fields for details such as candidate name, position title, journey link, and organization branding.
- Preview the message with sample information.
- Publish the template when it is ready.
Draft templates are not used for live email. Version history allows you to return to an earlier version, and templates can be shared with selected team members.
New organizations receive starter templates. Review and publish the templates you intend to use before inviting candidates.
Manage sender and branding
- Open Email settings from the Settings menu to configure your sending domain and default sender.
- Open Settings → Branding to set the sender name, reply-to or support email, logo, and custom footer.
- Send a test message after changing either area.
Email content is combined with your branding footer and sender details at delivery. See Branding for the full setup.
Journey and automation emails
Journey invitations, reminders, resume links, and completion confirmations use your published templates. A journey step can use its own template override when configured in the journey builder.
If custom pipelines are enabled, stage automations can email candidates or notify selected team members. Task-assignment emails use the same sender and branding configuration. See Pipelines & automations.
Troubleshooting
- No email arrives: Check spam, confirm the template is published, and ask an Organization Admin to verify the sending domain in Email settings.
- The sender or footer is wrong: Review Email settings and Settings → Branding.
- A digest is empty: Confirm matching events occurred, the event is not disabled, and your timezone is correct.
- A journey invitation is missing: Confirm its template is published. An Organization Admin can contact InsightHire support to review delivery logs.