Candidate communications
Email candidates, keep replies together, and check whether messages were delivered.
Keep each candidate's messages in one place. InsightHire combines recruiter emails, candidate replies, journey emails, and other automatic notifications into a single conversation.
Send a message
- Open the candidate's profile.
- Select Messages.
- Enter a subject and message.
- Select Send.
When the candidate replies by email, their response appears in the same conversation. You can also add a custom note when sending a single or bulk invitation. Journey and stage-change emails may be sent automatically from your configured templates and automations.
What appears in a conversation
The conversation can include:
| Kind | Description |
|---|---|
| Recruiter message | A message sent manually from InsightHire |
| Candidate reply | A reply received from the candidate |
| Template email | A journey invitation, reminder, rejection, or similar message |
| System email | A notification generated by InsightHire |
| Application email | A careers-page application confirmation, when applicable |
Outbound messages show their delivery status. If a message fails, the error appears with it.
Check email delivery
Open Analytics → Email deliverability to review:
- messages sent, delivered, opened, clicked, bounced, or marked as spam, by day
- results by template category
- a CSV download for further review
A bounce means an email could not be delivered. Check this page when candidates report missing journey links or invitation emails.
Notification preferences
Each team member can set their own notification preferences in InsightHire. These preferences do not change candidate emails, which are controlled by journeys, pipeline automations, templates, and manual messages.
Compliance and retention
- Use Settings → Data Export for GDPR and organization exports.
- Candidate exports include message content where applicable.
- Do not put sensitive demographic information in recruiter messages. Use the voluntary EEO collection feature instead.
Tips
- Send messages from InsightHire so the hiring team keeps the full context.
- After a bulk invitation, check Analytics → Email deliverability if open rates are unexpectedly low.
- Send appropriate advancement or rejection messages when moving candidates between stages.