Unified inbox

Every candidate conversation, email and text, in one list — with snooze, assignment and read state so nothing sits unanswered.

The Inbox is one row per candidate conversation, across email and text, newest first. Unread replies come first.

Open Hiring → Inbox, in the same menu as Tasks.

What appears here

Candidate conversations only — the messages you send from InsightHire and the replies that come back, on both email and text. Each row shows the latest message in that thread.

The Inbox does not show your notifications or your tasks. Notifications live in the bell menu; tasks live under Hiring → Tasks.

Each row gives you:

• an envelope or speech-bubble icon for email or text;
• the candidate's name, and the role if the conversation is tied to one;
• a n new badge when there are unread replies;
• an arrow showing whether the last message came in or went out;
• when it happened, and a preview of the message.

Find the conversation you want

1. Use the filter chips: All, Unread, Assigned to me, Email, Text.
2. Tick Show snoozed to bring snoozed conversations back into the list.
3. Or search by name or email.

Work a conversation

• Mark read clears the unread badge on a thread you have dealt with elsewhere.
• Assign hands the conversation to a teammate, or to Unassigned to put it back in the pile. Assigned conversations are what the Assigned to me filter shows.
• Snooze hides the conversation for 1 day, 3 days or 1 week. A snoozed row shows until date and comes back on its own. Bring it back early with Unsnooze.

There is no reply box in the list. Click the candidate's name to open their page, where the full conversation lives and where you reply — see Candidate communications.

There is no archive. Snooze is the way to clear something you do not need to look at today.

Where replies land

Replies reach the Inbox either way, but they travel differently.

Without a connected mailbox. InsightHire sends from your organization's sending address and sets a reply address it owns. The candidate's reply comes back to InsightHire, is matched to the right conversation, and appears in the Inbox and on the candidate's timeline.

With your own mailbox connected. Messages go out from your real address, so replies land in your own Gmail or Outlook inbox — that is the point of connecting it. If you also turned on reply sync, InsightHire reads back only the threads it started and copies those replies onto the candidate's timeline and into the Inbox. It also mirrors replies you write from your own mail client, so the hiring team still sees the conversation. See Send from your own mailbox.

If you connect a mailbox and leave reply sync off, candidate replies stay in your personal inbox and never reach InsightHire — no Inbox row, no timeline entry, and a sequence will not stop for that person.

Replies and sequences

An inbound reply on either channel stops any sequence that person is enrolled in, as long as the sequence has Stop automatically when the candidate replies switched on. A text reply of STOP also opts them out of texting entirely. See Sequences.